Frequently Asked Questions

The minimum deposit amount on swete99 varies by payment method. As a general guide:

• GCash / Maya: ₱100 minimum deposit
• Bank Transfer: ₱500 minimum deposit
• Debit Card: ₱200 minimum deposit

Maximum deposit limits also apply and may vary based on your account verification level and the payment method used. Check the Cashier section of your swete99 account for the most current limits.

GCash deposits on swete99 are processed almost instantly — most transactions are credited to your gaming account within 1 to 5 minutes. If your GCash deposit has not reflected after 15 minutes, please check the following:

• Confirm that the transaction was successfully completed in your GCash app (check your GCash transaction history);
• Make sure you entered the correct swete99 account details;
• Check if your GCash wallet has sufficient balance and is not temporarily restricted.

If the issue persists, contact swete99 support with your GCash transaction reference number.

No. swete99 does not accept credit card deposits. In the Philippines, the use of credit cards for funding gambling accounts is not permitted under current regulations. swete99 only accepts the following payment methods: GCash, Maya (PayMaya), bank transfer (BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank), and debit card. All payment methods are for informational reference — swete99 is a static informational platform and does not process live transactions.

swete99 does not charge any fees on deposits made through GCash, Maya, or bank transfer. However, your payment provider (e.g., your bank or GCash) may apply their own transaction fees depending on your account type and the amount transferred. We recommend checking with your payment provider for any applicable charges before initiating a deposit.

No. swete99 requires that all deposits come from a payment account registered in your own name. Third-party deposits — using another person's GCash, Maya, or bank account — are strictly prohibited. This policy is in place to prevent fraud and money laundering, and to comply with anti-money laundering (AML) regulations in the Philippines. Accounts found to be using third-party payment sources may be suspended pending investigation.

Withdrawal processing times on swete99 depend on the method chosen:

• GCash / Maya: Typically within 1 to 3 hours after approval
• Bank Transfer (BPI, BDO, Metrobank, etc.): 1 to 3 business days
• UnionBank / InstaPay-enabled banks: Often within a few hours

Withdrawal requests submitted on weekends or Philippine public holidays may take slightly longer to process. If your withdrawal has not arrived within the expected timeframe, contact swete99 support with your withdrawal reference number.

As a general guide, swete99 withdrawal limits are as follows:

• Minimum withdrawal: ₱200
• Maximum single withdrawal: ₱50,000 (may vary by account level)
• Daily withdrawal limit: ₱100,000 (subject to account verification status)

VIP and verified players may be eligible for higher withdrawal limits. Contact swete99 support for details on your specific account limits.

Withdrawal requests on swete99 may be rejected for several reasons:

• Your account is not fully verified (missing ID documents);
• You have an active bonus with pending wagering requirements;
• The withdrawal amount is below the minimum threshold;
• The payment details you entered do not match your registered account name;
• Your account has been flagged for a security review.

If your withdrawal was rejected, you will receive a notification with the reason. You can also contact swete99 support for clarification and assistance in resolving the issue.

swete99 follows a same-source withdrawal policy wherever possible — meaning withdrawals are processed back to the same payment method and account used for the original deposit. If you need to withdraw to a different GCash number or bank account, you will need to contact swete99 support and provide documentation proving that the new account belongs to you. This policy is in place to protect players from unauthorized withdrawals and to comply with AML regulations.

Mines on swete99 is a grid-based game where you place a bet and then click on tiles to reveal gems or mines. Each gem you uncover increases your multiplier and potential payout. If you hit a mine, you lose your bet. You can choose to cash out at any point after revealing at least one gem — the longer you play without hitting a mine, the higher your multiplier grows. You can also set the number of mines on the grid before each round, which affects the risk level and potential rewards.

RTP stands for Return to Player — it's a percentage that indicates how much of the total money wagered on a game is paid back to players over time. For example, a slot with 96% RTP theoretically returns ₱96 for every ₱100 wagered over a large number of spins. RTP is calculated over millions of rounds and does not guarantee individual session results. swete99 features games with RTPs typically ranging from 94% to 98%. You can find the RTP for each game in its information or paytable section.

Yes. swete99 is fully optimized for mobile play. You can access all games directly through your mobile browser on Android or iOS — no app download required. The swete99 mobile experience is designed to be smooth and responsive, whether you're playing slots in Manila, Bingo in Cebu, or Happy Fishing in Davao. Simply visit swete99.org on your phone's browser and log in to your account to start playing.

Yes. All games on swete99 use certified Random Number Generator (RNG) technology to ensure that every outcome is completely random and fair. Our game providers are regularly audited by independent testing agencies to verify the integrity and fairness of their RNG systems. swete99 is committed to providing a transparent and trustworthy gaming environment for all Filipino players.

Wagering requirements (also called playthrough requirements) specify how many times you need to wager your bonus amount before you can withdraw any winnings derived from it. For example, if you receive a ₱500 bonus with a 20x wagering requirement, you need to place a total of ₱10,000 in bets before the bonus funds become withdrawable. Different games may contribute differently toward wagering requirements — slots typically contribute 100%, while table games may contribute less. Always read the bonus terms carefully before claiming any offer on swete99.

Yes. swete99 regularly runs reload bonuses for existing players, as well as cashback promotions that return a percentage of your net losses over a defined period. These promotions are available to verified players and are announced via the swete99 promotions page, email, and SMS notifications. Make sure your contact details are up to date in your account settings so you don't miss out on exclusive offers.

No. Bonus funds on swete99 cannot be withdrawn directly — they must first be converted to real money by meeting the applicable wagering requirements. Once the wagering requirements are fulfilled, the resulting winnings can be withdrawn subject to standard withdrawal limits and terms. If you prefer not to accept a bonus, you can opt out before making your deposit by contacting swete99 support.

To activate self-exclusion, log in to your swete99 account and go to Account Settings → Responsible Gaming → Self-Exclusion. Choose your preferred exclusion period (6 months, 1 year, 5 years, or permanent) and confirm your request. Self-exclusion is processed within 24 hours and cannot be reversed during the active period. You can also request self-exclusion by contacting our support team directly at [email protected] — all requests are handled with full confidentiality.

The minimum age to play on swete99 is 21 years old, as required by PAGCOR and Philippine law. swete99 enforces this through mandatory identity verification — every player must submit a valid government-issued Philippine ID before they can deposit or play for real money. Accounts belonging to individuals under 21 are immediately closed and any funds are forfeited. If you suspect a minor has accessed swete99, please report it to [email protected] immediately.

If you or someone you know is struggling with problem gambling, help is available. swete99 encourages all players to seek support when needed. You can reach out to our responsible gaming team at [email protected] for guidance on using our player protection tools. Additionally, PAGCOR provides responsible gaming resources and support channels for Filipino players. Remember: Gambling is addictive. Know when to stop. You are not alone — reaching out is the first step toward regaining control.

If a game freezes or crashes during a session on swete99, try the following steps:

• Refresh your browser page and log back in to your account;
• Check your internet connection — a stable connection is required for live games;
• Clear your browser cache and cookies, then reload the page;
• Try switching to a different browser or device.

If a bet was placed before the crash, swete99's system records all transactions. Any interrupted rounds are resolved automatically based on the game's last recorded state. If you believe a bet was lost unfairly due to a technical error, contact support with the game name, date, time, and approximate bet amount.

Yes. swete99 uses industry-standard SSL (Secure Socket Layer) encryption to protect all data transmitted between your device and our servers. Your personal information and financial details are stored securely and are never shared with unauthorized third parties. swete99 complies with the Philippine Data Privacy Act of 2012 (Republic Act 10173) and follows strict data protection protocols. For full details on how we handle your data, please review our Privacy Policy.

swete99 customer support is available through the following channels:

• Live Chat: Available daily from 8:00 AM to 12:00 MN (PHT) — accessible from the swete99 website;
• Email: [email protected] — responses within 24 hours on business days.

For responsible gaming concerns, account issues, or urgent matters, live chat is the fastest way to reach our team. Our support staff are fluent in English and Filipino and are ready to assist players from Manila, Cebu, Davao, Quezon City, Makati, and across the Philippines.